Canvas LMS

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Canvas was selected as Suffolk’s new learning management system (LMS) after an exhaustive assessment by a committee representing stakeholders from across the University. Canvas was chosen for its accessibility, mobile-friendliness, and user-friendly interface.

See upcoming Canvas workshops

Learn to use Canvas tools

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Frequently asked questions

Learn How to Use Canvas

How do I log into Canvas?

Enter canvas.suffolk.edu into your favorite web browser.

How can I get a practice Canvas course?

Complete this Canvas Sandbox Request Form. Sandboxes are built weekly on Tuesdays and Thursdays.

Where can I find a list of workshops?

Select the Canvas Events page on the CTSE website for upcoming and recorded workshops.

Where can I find written Canvas documentation?

Please refer to these guides:

The CTSE continues to develop and store written Canvas resources in the Suffolk University Knowledge Base
The Canvas Instructure Community offers a number of Canvas Guides

Canvas Features

What new features can I expect to see in Canvas?

The Canvas Mobile App allows students to access their courses while on the go. They can access their calendar, submit assignments, participate in discussions, view grades and course materials through their iOS and Android devices.

How do I use third-party tools (such as Zoom, PollEverywhere and Panopto) in Canvas?

Zoom, PollEverywhere and Panopto are automatically installed in Canvas.

Student Canvas Support

How will students learn how to use Canvas?

Instructors are encouraged to invite their students to log into Canvas a week prior to the beginning of classes. Once logged in, students can opt to self-enroll in the Let’s Canvas course. Let’s Canvas is an online, asynchronous course that provides an overview of essential information about how to use Canvas.

NOTE: Suffolk students who previewed Let’s Canvas shared that the course takes approximately 20 to 30 minutes to complete. Students can also return to the course anytime to browse answers to FAQs. We invite faculty and staff to enroll in Let’s Canvas to preview the course.

Who should students contact if they need technical assistance?

Instructors are encouraged to illustrate to students how they plan to use Canvas in their course(s). If students need additional support, they can email servicedesk@suffolk.edu with their specific and detailed questions.

Support for Canvas Transition

Who should I contact for technology assistance with Canvas?

Email servicedesk@suffolk.edu using a subject line that clearly defines the assistance needed. The Service Desk will triage your request to the appropriate department.

Who should I contact to learn how to use Canvas?

Email ctse@suffolk.edu for questions related to Canvas resources and workshops and offer a subject line that explains your request.

Troubleshooting Commons Issues

I am unable to see or access my course in Canvas.

The Canvas courses are made available by way of the Student Information System (SIS). Faculty must be assigned to their courses to have access to them. If you are unable to see your course in Canvas, review your All Courses list to determine if you are enrolled. If you still do not see your course in Canvas, contact your Department Chair or your School administrative assistant.

Please refer to this guide: Canvas – Accessing Your All Courses List

My students are unable to see or access their course in Canvas.

Students need to be enrolled in your course(s) and the course must be open in order for students to see their courses. If students are unable to see your course in Canvas, ask them to review their All Courses list to determine if they are enrolled. If they are enrolled, you have opened your course, and students still do not see their course, ask the students to send an inquiry to servicedesk@suffolk.edu with a subject line: Unable to see my Canvas course (course number, section, faculty member).

We will be adding more questions throughout the rollout process.

Additional Questions: email ctse@suffolk.edu.

Explore Canvas tools

Announcements

Assignments

Chat

Discussions

Grades

Groups

Inbox

Modules

User Settings

Rich Content Editor

Rubrics

Quizzes

Additional guides

See a Blackboard feature comparison

Create. Collaborate.

Innovate.

See technology resources

Center for Teaching and Scholarly Excellence