Frequently ASked questions

Ticketing & Box Office Questions

How do I purchase tickets?

Tickets can be purchased online by visiting our ticketing page.

Can I purchase tickets in-person at the box office?


Tickets are available to purchase in-person at the Modern Theatre box office on the day of the event, subject to availability. We accept cash and credit cards.

When is the Modern Theatre box office open?

The Modern Theatre box office is open one hour prior to the event’s start time.

To contact the box office, email boxoffice@suffolk.edu.

What if the event is sold out? Can I be added to the waitlist?

You may email the box office at boxoffice@suffolk.edu to inquire about ticket availability.

If an event is sold out, you can add your name to the waitlist. Waitlist tickets are released ten minutes prior to the event’s start time, on a first-come, first-served basis.

Do I need to print my tickets? How will I check in?

When you arrive at the theatre, please visit the box office in the lobby and give the first and last name on your ticket to check in.

Please bring a printed copy of your ticket or have a screenshot of your ticket saved on your phone in case the box office staff cannot locate your ticket by name. If you purchased tickets for someone else, please let them know to give your name at the box office to check in.

I have a ticketing question or need assistance purchasing tickets.

Please contact the box office via email at boxoffice@suffolk.edu.

I need to cancel or change the date of my tickets.

Please contact the box office via email at boxoffice@suffolk.edu.

Arrival Questions

What time should I arrive at the theatre?

The Modern Theatre lobby opens one hour prior to the event’s start time. All tickets that have not been claimed will be released to the waitlist ten minutes prior to the event’s start time. 

Please arrive at the theatre no less than 15 minutes prior to the performance’s start time and check in before your tickets are released.

What if I arrive late to the event?

If you know you will be late, please call the Modern Theatre at (617) 557-6537 or email boxoffice@suffolk.edu to ensure that your tickets are not released to the waitlist.

Late seating will be permitted during appropriate breaks in the event, at the front of house manager’s discretion. Please arrive on time, no less than 15 minutes before the event’s start time.

General Questions

Prohibited Items

We encourage you to leave valuables, large bags, and other personal belongings at home. There is no coat check or bag check at the theatre, and prohibited items will not be stored on site by venue management.

Outside food and beverages are not allowed and need to be consumed in the lobby or disposed of before entering the theatre.

Prohibited items are any items deemed inappropriate by exhibit security or venue management.
These include:
• Outside food and beverages, including restaurant to-go bags
• Large bags, backpacks, luggage, and duffle bags
• Cameras and tripods
• Vapes and e-cigarettes
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters
• Weapons of any type

Can I bring my phone into the theatre?

Phones are permitted inside the theatre but must be turned off or silenced and left in your pocket or bag during the event.

When is the Modern Theatre box office open?

Tickets are available to purchase in-person at the Modern Theatre box office with credit card or cash on the day of the event, subject to availability.

Can I take pictures or record videos inside the theatre?

Pictures and video recording are not permitted during the event. You may take pictures in the lobby, or in the theatre before or after the event.

Where can I view current and upcoming events at the Modern Theatre? Do you have an events calendar?

Please visit our events calendar to view all current and upcoming events at the Modern Theatre.

Are you a Suffolk professor who wants to bring your students to a show or a Suffolk student who wants to host an event at the Modern?

Contact boxoffice@suffolk.edu for more information.

accessibility

We value inclusion and access for all participants and are pleased to provide reasonable accommodation for events. The Modern Theatre is wheelchair and mobility aid accessible. ADA and companion seating is available for events.

Please contact boxoffice@suffolk.edu to make a reasonable accommodation request.