What browsers are recommended for use with Blackboard, and where can I download them?
We recommend the following browsers for use with Blackboard:
- Google Chrome (version 36 or higher)
- Firefox (version 31 or higher)
We strongly recommend that Mac users upgrade their system to 10.8 or later and Windows users use Windows 7 or later.
Can I access Blackboard from my tablet or smartphone?
Yes! You can download the Blackboard app from the Apple App Store or the Google Play store.
What is my Blackboard username and password?
There are two ways to access Blackboard.
- Navigate to suffolku.blackboard.com, then click login. Enter your standard Suffolk credentials to gain access
- Sign in to the MySuffolk portal. Once logged in to the portal, click on the Blackboard tab and you’ll be taken directly to Blackboard.
For questions or problems with your MySuffolk username and password, contact the University Service Desk.
When are Blackboard Courses Created?
Blackboard courses are automatically created through a feed from the registrar’s Datatel system at least 8 weeks before the start of term.
By default, courses are “unavailable” to students and must be manually made available by the instructor.
Courses will remain available to students after the end of term unless an instructor chooses to make a course unavailable.
How Often Are Students Added to or Removed from Blackboard Courses?
Faculty and student enrollments are added to (or removed from) Blackboard courses automatically through a data feed from the registrar’s system. Teaching assistants, auditors, and other users whose association with a course is not in Datatel must be added manually. Student enrollments start to feed into Blackboard at least 8 weeks before the term begins. During drop/add period this student Blackboard enrollment feed will run approximately every 4 hours. For the remainder of the term the enrollment feed runs only once a day.
Where can I get help with MySuffolk login issues?
For all MySuffolk questions and issues, please call the University Service Desk.
Where can I get help with Blackboard issues?
The University Help Desk handles all Blackboard related issues.
Faculty who need help with Blackboard may contact the Instructional Technology department for assistance during normal business hours.
How do I get a course site in Blackboard for my course?
All courses have accompanying Blackboard sites. These sites are created at least 8 weeks before the start of each term.
Why should I consider using my course site in Blackboard?
A course web site provides students with 24-hour access to course materials in one central location. Materials can be accessed from any computer that is connected to the Internet, and access is restricted to enrolled students only.
Once a Blackboard site has been created, materials can easily be used for a future instance of the course. Since old course pages remain available to instructors, Blackboard provides instructors with a comprehensive record of their past class activity.
Since Blackboard communicates with the registrar’s system, faculty will not need to keep tabs of changing student enrollments during the term. Access for currently enrolled students is handled automatically.
Blackboard offers a number of collaborative tools which can be used to facilitate student work: on-line discussion boards, group areas, blogs and wikis. Blackboard also contains tools which make course administration easier: an e-mail tool, an on-line gradebook, on-line quizzes and surveys, and a tool to facilitate the collection of electronic documents from students.
What kind of materials can I post within Blackboard?
A wide variety of materials can be posted within Blackboard. Text can be composed directly into any area (Announcements, Course Information, Assignments, etc.).
Word documents, PowerPoint presentations, PDF files, images, even audio and video files or podcasts can be posted within any section of the course site.
I am a new instructor and would like to begin working in Blackboard as soon as possible. Can I have access?
Yes, if new instructors cannot log into Blackboard, contact the Service Desk with your name, course, and Suffolk ID number (if known).
On occasion, access to Blackboard might be delayed for new employees due to the process of integrating accounts into various information systems.
I seem to have two Blackboard sites for my course – can these be joined?
Faculty who are teaching both graduate and undergraduate students in one course often end up with two course web sites. This is because Blackboard course sites are created automatically from the course information in the Registrar’s database. To merge multiple courses into one on Blackboard please contact the Helpdesk with the course numbers for the courses you would like to combine and, also, please indicate which course you would like to be the master course. The master course will be the course that you edit on Blackboard. It is best if the master course is the course that has the most students registered in it. If a student registers late for one of the merged courses that is not the Master class, please contact the Helpdesk requesting for the student to have access to the Blackboard material. This process is manual and will usually be completed in one to three business days.
How do I make my course available to students?
By default, course are initially unavailable to students so that faculty can revise a course as necessary without students seeing all of the changes. Only once you have completed changes and are ready for students to get in to the course will you make the course available to students. This is something you must do each semester. For the easy steps showing how to do this go to Making My Course Available.
What’s the difference between Course Copy and Export?
Copy – Use the Copy a Course to update course content for the upcoming semester course using information from a previous course. This feature will copy all of content from a previous course to a current course.
There is also a copy feature located on each individual document uploaded within a course that is best used to copy and move documents around within that same course.
Export/Import – Use “Export Course” to save all or parts of the course structure. Exporting does not include student activities or student roster. This feature only exports the information created in the course and gives the option to select individual content areas to be exported into an existing course. The exported course will be saved as a .zip file and may be imported into a different course. For more information, go to Export A Course and Importing Course Content.
How do I get training for Blackboard?
Blackboard trainings will be offered periodically throughout the semester in either a group setting or if preferred, on a one on one basis. For group trainings, please check our calendar periodically or subscribe to our blog. For individual training sessions, please contact the Service Desk and someone from our team will contact you asap.